Hospitality Trends: Consumers Happier With Airlines, Prefer Smaller Travel Websites | Ebonair Lifestyles

Guest satisfaction with hotels is steady at an ACSI score of 75. Upscale and luxury brands top the category, while budget chains lag far behind. Travelers paying more at a range of higher-priced properties from Marriott, Hilton and Hyatt are the most pleased (ACSI scores of 80), while economy operator Motel 6 enters the Index at an all-time industry low of 63.

via Consumers Happier With Airlines, Prefer Smaller Travel Websites According to American Customer Satisfaction Index :: Hospitality Trends | Ebonair Lifestyles.